Refund Policy

ShilNepal is a distributor of Nepal Shilajit. For all inquiries contact info@shilnepal.com.

14-Day Money-Back Guarantee

We want you to feel confident trying ShilNepal. In addition to your rights under Australian Consumer Law, we voluntarily offer a 14-day satisfaction guarantee on direct retail purchases made through shilnepal.com.

• The 14 days run from your delivery date.
• This is a genuine trial guarantee. You are welcome to open and try the product, this is not an unopened-product-only policy.
• This guarantee is generally intended for first-purchase or trial use, and is limited to one voluntary satisfaction guarantee claim per customer or household, unless ShilNepal decides otherwise in a particular case.
• For multipack orders, one 30g tin may be opened and trialled under this guarantee. It does not cover multiple tins being opened, used, and then returned.
• To make a voluntary satisfaction guarantee claim, contact us at info@shilnepal.com within 14 days of delivery with your order number.
• We may ask you to return the remaining product and the original tin.
• For a voluntary satisfaction guarantee claim, return postage is your responsibility.
• If you paid separately for a premium or express shipping upgrade, that amount is not refunded under the voluntary satisfaction guarantee unless required by law.
• This guarantee applies to direct retail purchases only. Wholesale and resale orders are excluded.
• We may decline fraudulent, duplicate, repeated, or otherwise abusive voluntary satisfaction guarantee claims.

None of the above conditions limit or reduce your separate rights under Australian Consumer Law, which apply regardless of this voluntary guarantee.

Your Rights Under Australian Consumer Law

This voluntary satisfaction guarantee is offered in addition to, and does not limit or replace, your rights under Australian Consumer Law. If your product is faulty, unsafe, materially different from how it was described, short in weight, or otherwise not of acceptable quality, this is not treated as a voluntary satisfaction guarantee claim. Contact us and we will assess it under your statutory rights.

Wrong, Damaged or Missing Items

If your order arrives damaged, incorrect, incomplete, or does not arrive as expected, please contact us as soon as reasonably possible at info@shilnepal.com with your order number and, where relevant, clear photos of the packaging and product.

For delivery-related issues, contacting us promptly helps us investigate with the carrier.

Nothing in this section limits your rights under Australian Consumer Law.

How to Contact Us

Email: info@shilnepal.com
Address: ShilNepal, 30D, 121 Kerry Rd, Archerfield, QLD 4108

Last updated: 17 September 2026